Warranty and Faulty Items
Utmost care is taken to ensure your order is delivered safely from our UK warehouse. If you believe your order has arrived with a fault or issue, please contact us as soon as possible upon discovery, providing your Stackers.com order number, a clear image of the item affected, and a description of the fault. This helps us assess and resolve your query as quickly as possible.
Bag Warranty
Our bag products are covered by a 12 month warranty from the date of delivery against manufacturing and material defects. If your bag develops a fault within this period that appears to be due to a defect in materials or workmanship, please contact us and our Customer Care team will be happy to assist with a repair, replacement or, where applicable, a refund.
This warranty does not cover normal wear and tear, accidental damage or misuse.
Jewellery Box, Cosmetic Storage and Homeware Warranty
Our Jewellery Boxes and Homeware products are covered by a 2 year warranty from the date of delivery against manufacturing and material defects. If your item develops a fault within this period that appears to be due to a defect in materials or workmanship, please contact us and our Customer Care team will be happy to assist with a repair, replacement or, where applicable, a refund.
This warranty does not cover normal wear and tear, accidental damage, misuse, or damage resulting from failure to follow our care guidelines.
Outside Your Warranty Period
If your product is outside its applicable warranty period, please do still contact us. Whilst we cannot guarantee assistance in all cases, our Customer Care team will always be happy to consider your query and advise where possible.
Your Statutory Rights
This warranty is offered in addition to and does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.